Don’t have the time to spend a day out of the office at the local hotel for that one-day seminar? Don’t want the pressure of being asked to buy books and DVDs when you came to get trained? You operate a small business and can’t afford to bring a trainer into your workplace to train the 1 or 2 people that need this training?
We have been listening to you and have a solution - do it online!
- With a webinar you can have one or more employees participate in an instructor-led online, real time training session. They can do it from work, or any other location with an internet connection.
- They will have a live instructor and will be able to participate in actual verbal conversations.
- They will have a professional participant workbook with the information presented on the screen and to take notes.
- Don’t lose a day from work, but don’t lose the opportunity for employee training and professional development!
Below are the current programs and their schedules. New selections are being added all the time. If you have a program you would like presented click here and send us an e-mail so we can develop a program for you.
Current Webinars:
Achieving a Work/Life Balance
In this one hour program you will learn how to achieve a balance between your life at work and your life at home and in your community. Specifically, by the end of the program you will be able to:
- Recognize behavior habits that sabotage “balance”
- Determine and negotiate home and work priorities
- Develop strategies to achieve work-life balance
Take the first step to get control of your life and spend your time where it matters most!
- Length: One hour
- Date: Thursday, January 15, 2009
- Time:10:00 - 11:00
- Price: $50.00
- Click here to register for this seminar.
Once you are registered, you will be sent e-mail instructions on how to attend and an electronic copy of the workbook.
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Moments of Truth in Customer Service
Many people think of customer service as treating the customer in front of them as politely as possible and if they have problems to resolve them as quickly as possible. However effective customer service goes far beyond being polite to the customer. It should focus on creating and sustaining the process of serving the customer. Dr. W. Edwards Deming, in the early days of the quality movement in America said, “There is not a worker in the United States that showed up on his first day of work planning to fail.” Workers, employees show up at our doors planning to be successful, but often they find themselves trapped in a system, a process that prevents them from being successful and often causes them to fail.
Specifically, by the end of the program you will be able to:
- Identify customer needs & expectations
- Identify “Moments of Truth” of customer contact
- Know how to consistently meet or exceed your customers expectations
- Length: One hour
- Date: Thursday, January 15, 2009
- Time: 2:00 AM - 3:00 PM EST
- Price: $50.00
- Click here to register for this seminar.
Once you register you will be sent e-mail instructions on how to attend and an electronic copy of the workbook.
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Do You Choose to Lead or Decide to Follow?
According to multiple studies one of the leading causes of employee turnover, workplace conflict, and the resulting low productivity is the lack of effective first-line leadership. Marcus Buckingham and Curt Coffman, in their book “First, Break All the Rules,” report that employees don’t quit bad companies, they quit bad bosses. They discovered that the relationship between the employee and the employee’s immediate supervisor had more to do with how long they stay and how productive they are. Many of the leading companies in the country invest in the future of their company by taking specific measures to develop their first-line leaders.
“Do You Choose to lead or Decide to Follow?” will help your first-line leaders understand leadership as a dynamic relationship between those who choose to lead and those who decide to follow.
Specifically, by the end of the program you will be able to:
- Identify you focus on as a leader
- Identify how your followers respond to your leadership approach
- Know why employees don’t perform
- Know how to empower your employees
- Length: One hour
- Date: Thursday, January 15, 2009
- Time: 12:30 - 1:30 PM EST
- Price: $50.00
- Click here to register for this seminar.
Once you register you will be sent e-mail instructions on how to attend and an electronic copy of the workbook.
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If You Don’t Manage Your Risk, It Will Manage You!
There is no such thing as a project without risk. Project managers are dealing with assumptions, forecasts and estimates. Typically a project is something that has never been done before.
“If You Don’t Manage Your Risk, It Will Manage You!” will help project managers stay in front of the risk, instead of being run over by it.
Specifically, by the end of the program you will be able to:
- Know the three way to plan for contingencies
- Identify potential risks and plan for preventive and corrective measures
- Know how to use a “traffic light” report to stay on top of your project
- Know how to conduct an “In Progress Review” meeting
- Length: One hour
- Date: Thursday, January 15, 2009
- Time: 9:30 - 10:30 AM EST
- Price: $50.00
- Click here to register for this seminar.
Once you register you will be sent e-mail instructions on how to attend and an electronic copy of the workbook.